Terms & Conditions
Vaccinations, Health & Hygiene
The health and safety of each and every dog in the class is of utmost importance. Because, the dogs are in close proximity to each other during the class, all dogs and puppies in attendance are required to be vaccinated. Dogs that have come in contact with another dog with a contagious disease are not allowed to attend the class. Regular parasitic treatment (i.e. flea and tick, worms) is required. Handlers are also strongly encouraged to provide water for your dogs. All handlers are required to clean up after their dogs.
Registrants are expected to complete the course within the stipulated time frame unless otherwise specified by the instructor. E.g. if the course spans 6-weeks, all lessons must be completed within 6 weeks. The registrant must inform the instructor at least 24 hours in advance if he is unable to attend class. Failure to do so results in forfeiting of the lesson fee. Active K9 Academy is not obligated to hold make up sessions for anyone who missed a class. However, the registrant may purchase a private session to catch up on what he has missed in absence. Registrants are expected to be punctual.
Cancellations & Refunds
Cancellation before the start of the service. Clients are required to give at least a day’s notice for cancellation for Private Training and Dog Daycare. Clients are required to give 3 days’ notice for cancellation of Dog Boarding service and Board & Train service. Clients are required to give 5 days’ notice for cancellation of Group Training classes. Failure to do so will result in the forfeiting of the fees paid.
Cancellation of individual sessions after the start of service. Clients are required to give at least one day’s notice if they are unable to attend any training class or daycare service. Failure to do so will result in the forfeiting of the fees paid for the session. We are unable to hold make up sessions for group classes.
Refunds. Refunds are given if the course has not begun and the cancellation is made within the stipulated notice period. Refunds cannot be given after a course has started.
Our instructors reserve the right to reschedule or cancel a class when necessary. Our instructors reserve the right to remove and dog and handler who does not comply to the terms & conditions. All other refunds and cancellations are at the discretion of the instructor and dependent on individual circumstances.
The registrant understands that attendance to dog training classes, dog daycare, dog boarding, board & train, and any of the services is not without risk to them, to anyone who may attend with them, and to their dog(s). While we take the greatest care in ensuring the wellbeing of you and your pet, the registrant and all in attendance agree to hold harmless, Active K9 Academy. This includes, but is not limited to liability for any losses, damages, costs or expenses of any kind or nature (including attorney’s fees) which you have incurred or may later incur resulting from any personal injury to you, your family members or your dog(s) as well as damage to any personal property based on any activities undertaken after engaging with Active K9 Academy.