FAQs

Find the answers to your most pressing questions here! If you have a question that isn't on this page, do contact us!

General

It depends on what your goals are, your dog’s temperament, how old your dog is, severity of behavioural problems, how much time you have to practice.

Group class are suitable for dogs with no behavioural problems. Dogs with behavioural issues such aggression or anxiety are recommended for private training where a 100% of our attention is needed.

Competition and Nosework class are best for dogs with no behavioural problems and a high drive for food and/or toys.

You may schedule an assessment for our trainers to meet your dog and interview you. They are then able to recommend you the most suitable programme.

Cash, cheque, NETS and PayNow.

It depends on what your goals are, your dog’s temperament, how old your dog is, severity of behavioural problems, how much time you have to practice. Dog training consists of knowledge and skill. Knowledge can be imparted quickly. However, a skill requires time to perfect.

For behavioral issues that are not severe, e.g. mild reactivity, the knowledge of how to handle your dog can be delivered in 4 sessions. However, you may want to sign up for more to practice to improve your skill. Our clients with typical cases of dog reactivity, see improvement within 2 sessions and further progress with every additional session.

Behavioural issues that are more severe will naturally require more sessions or even the Board & Train Programme.

Daycare

As social animals, dogs thrive on regular interaction with humans and other dogs. With dog daycare, your dog would be able to socialise with other dogs under close supervision. This, together with daily exercise helps to improve their overall wellbeing.

No. However, bitches in heat will be rejected and intact males will be assessed on a case-by-case basis depending on their temperament.

It is compulsory for all dogs to come for daycare with a martingale collar, leash and treats. If your dog comes in without a martingale collar or treats, you will have to purchase it from our centre’s merchandise rack.

You will be informed immediately and your dog will be sent to our preferred vet.

Yes, we provide a doggy school bus service to pick up and drop off your dog at an extra fee. However if you would like to arrange your own form of transport via third-party or yourself, there will be an additional charge at $10/hour for late pick ups (after 6pm). Booking of doggy school bus is to be made at least one day in advance.

Around 4 months, after 1-2 weeks from the last vaccination. Your puppy has to be on flea and tick and heartworm prevention. However, we are able to do private training at your place before the last vaccination.

Should your dog fail the daycare assessment and requires additional training, you can consider opting for our day school or board & train programme.

Your dog’s preference for pee and poo (indoor, outdoor, pee tray, etc.), allergies, stool consistency, the sociability to both dogs and humans.

Pictures/videos will be sent to the clients at the end of the day (after working hours).

Our daycare hours are from 10am to 6pm, Mondays to Fridays, excluding public holidays.
Refer here for our daycare programme.

Training

Private training is recommended if your dog is apprehensive in unfamiliar surroundings, has aggression issues, or other behavioural issues that require more focused attention. If your dog does not have the aforementioned issues, group training would be suitable for it.

We can never give a 100% guarantee when it comes to living creatures. As much as a doctor can give you the estimated chance of success of a particular treatment, we can give you the estimated chance of success of a particular program for your dog. That said, we have been achieving a high rate of success and satisfaction amongst our clients.

It helps with performing day-to-day commands like; sit, stay, down. With basic obedience, it helps your dog to walk loose leash or even off leash and to socialise as well. Basic obedience helps to increase your dog’s focus thus not being afraid of the outdoors, making them confident dogs.

We have many tools in our toolbox, from clickers to no-pull harness to training collars. As each dog is different and responds to each tool differently, we feel that it is important to find the right tool and technique for your dog.

Swim

We would advise against this as we do not have shower facilities available at our centre. However, should owners still wish to join their dogs in the pool, they MUST be 18 years and above and MUST follow the instruction of the Centre staff at all times once they are in the pool. The Centre is not liable for any losses, damages or claims in connection with any illness, injury or infections developed by the owners.

Yes, life jackets are provided and mandatory for any dog that enters the pool for safety reasons.